Dear Customer, thank you for contacting Jacadi Paris. How can we help? Please leave your message and we will respond as soon as possible. Our Whatsapp hours are Monday to Friday 11 am until 8 pm.

Jacadi products

Clothes and shoes

In order to choose the right size for your child, you can refer to the size guide for clothing and shoes.

Our collections are created to meet the needs of your children. Each age has its own specificities and requires particular details. Our teams of stylists and creators adapt each of the products. Our collections are created in our Paris offices and must meet both the needs of comfort and practicality, while being elegant and modern. Then, the products are manufactured either in France, in Europe or in other countries around the world, in particular Asia. We control our production line in its entirety.

Jacadi offers clothes with high end materials that require your attention to stay soft and beautiful (cashmere, merino wool, silk, etc.). To preserve the beauty of your clothes, a care label is sewn into each product. It is by following these recommendations that your garment will remain beautiful over time and that its material will not be altered.

Our shoes are created by experts to accompany your children from their first steps. Depending on their age, children have different needs (height of the arch, flexibility of the sole etc.)

That's why we offer different ranges of shoes:

The pre-walker range (17 to 22), ideal for learning to take your first steps.

The walker range (from 19 to 24) for babies who walk alone without help.

The child range (from 24 to 39) for older children.

In addition, we offer different models so that every child can be comfortable.

It is advisable to put on your baby with suitable shoes as soon as he begins to stand on his own (even with a support). The shoes of the Pre-walker range perfectly meet this need because:

• They have a raised ankle to ensure a good support. They are flexible to accompany the movements of the baby's foot.

• Their sole is extra-thin and light and does not hinder small awkward steps. The collar, (the ankle bone) and the inseam are formed to ensure the best comfort.

• The ankle guides the foot

• They are made of leather

As soon as the walk is acquired and controlled by your baby, you can choose the walker range.

As soon as your child wears shoes, be sure to check his shoes every two and a half to three months. The foot of your baby, partially ossified, remains insensitive to the pain of a shoe too small. From 2 years, measure their foot every 6 months. On average, the foot grows from 2 to 3 sizes per year. The foot is definitively formed at 15 for girls and 16 for boys.

If you have a foot gauge: place the child's foot on the pedometer. The child must be standing and his toes must be well deployed. Place the cursor on the longest toe, read his size in the notch.

If you do not have a foot gauge: You can print the gauge below to measure your child's foot. You can draw the contours of the foot laid flat on a white sheet before going to the store. Our sales consultants will help you measure your child's size using their gauges.

Our shoes are designed to accompany your child right from the start. They are made in Spain and Portugal by experts. JACADI shoes are made of quality soft leathers. Leather is a living material that needs to be protected and treated regularly to maintain its flexibility, elasticity and brightness.

Protecting the shoe:

Waterproofing protects the leather from external aggressions

The shoe polish should be applied regularly to the smooth leather to clean and shine.

The shoehorn helps preserve the shape of the shoe

Maintaining the shoe:

Smooth leather or grained leather: a shoe polish should be applied regularly.

Patent leather and glossy leather: a damp cloth removes traces and scratches

Greasy leathers: a special balm will lubricate the leather after using a soft cloth to clean

Nubuck or velvet: clean with a crepe brush that will straighten the fibre and erase localised stains

No we do not offer the actual measurement to each size. For this type of detail please contact a Jacadi store.


We recommend washing all our newborn products before use such as our bath towels, bibs and mouslin squares.

Musical stuffed animals are to be used under the supervision of an adult.

The string of the music box must be pulled gently by an adult.

Soft plush toys and rattles can be used from birth.

Your Jacadi Account

By creating an account at, you will be able to place orders on our site, create a wish list, receive our newsletters, stay informed about our newest collections and sale promotions.

To do this, click on "My Account" at the top of the page Then, by clicking on "create my account" you will be guided to create your Jacadi account.

If you want to change your details (address, phone, email, etc.), once logged into your account, you can make changes as you choose by clicking "edit" in the "My Information" section.

You can manage your subscription to our newsletter:

via the unsubscribe link at the bottom of all our newsletters

JACADI, as a personal data manager, undertakes to ensure all necessary measures to for the security and confidentiality of the Personal Data transmitted, in accordance with the legal provisions in force.

If you wish to permanently delete your Jacadi account you can make a request to our Customer Services department.

If you have lost your password, you can reset it by clicking on "My account" via the homepage and then clicking on "Forgotten password". An email will be sent to you within a maximum of 30 minutes. Also remember to check your junk mail or spam. Or contact customer service.

Online Order


You can pay by credit card (Visa, Mastercard, Maestro) and other payment methods listed during the checkout

JACADI uses the secure payment service to ensure all payments are secure. The bank details are encrypted (SSL security standard) and therefore do not circulate openly on the Internet.


The Jacadi SG site ships all over Singapore and Malaysia.

Jacadi SG uses trusted shipping courier services to deliver the parcels.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Singapore generally arrive at the destination specified by the purchaser within 5 business days of the date of entry into force of the contract of sale. We have the right to ship goods in up to 45 calendar days in exceptional cases.

Free shipment within Singapore is available for orders above 200 SGD.

Shipments to Malaysia might experience delays due to the Malaysian customs. Please allow up to 30 business days for your order to be delivered.

Order follow-up/tracking

Once you have made you order, you will receive several emails:

- One email for the confirmation of your order

- One email once your order has been delivered

If you would like to track your order, please contact our customer service.

If your order was cancelled we invite you to contact customer service to get further details at

If you would like to exchange a product purchased at, please review our Exchange policy here

We will refund you using the original method of payment.

Orders can be returned only following our return policy.

Jacadi Gift Card

In order to buy a gift card on our website, choose the gift card denomination and add it to your card. Check out. Complete the transaction the same way you would complete any other Jacadi purchase.

The gift cards can be redeemed at our Paragon store.

Any item paid by gift card can be exchanged in Paragon store following the regular policies.

It is not possible to receive a gift card refund.

Yes, gift cards are like a payment method and can be combined with promotions.

Gift cards are valid for 1 year after their creation date.

No, Jacadi Paris in Singapore gift cards can only be used at Singapore Paragon shop.

Gift cards are available in $30, $50, and $100 SGD credit value.

If we have not answered your question(s), we invite you to email us at